The research day will present peer-reviewed papers that cover both theoretical aspects of Service Design and practical cases that have relevance for innovations in services. We received over 50 abstracts for this day alone, and therefore expect both high quality and relevance for the presented work.
Full programme (details subject to change):
Participative, Co-operative, Emancipatory: From participatory design to service design
Stefan Holmlid, Linköping University
Warts-and-all: The real practice of service design.
Yoko Akama, RMIT University
Beyond the Experience. In search of an operative paradigm for the industrialisation of services
Nicola Morelli. Aalborg University.
Bridging the gap between brand strategy and customer experience. The target experience tool
Simon Clatworthy. Oslo School of Architecture and Design, AHO.
Parallel session 1a: Service Design Thinking, Service Design Leadership and Service Design Management (Large Auditorium)
Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking
Katarina Wetter Edman. University of Gothenburg
Service Design Leadership
Judith Gloppen. Oslo School of Architecture and Design
Managing Stakeholder Involvement in Service Design: Insights from British service designers
Qin Han. University of Dundee
Parallel session 1b: Prototyping and conceptualising services. (Small auditorium)
Exemplars in Service Design
Johan Blomkvist and Stefan Holmlid. Linköping University
Someone Else's Shoes - Using Role-Playing Games in User-Centered Service Design
Peter Kaario, Kirsikka Vaajakallio (TaiK); Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi (HIIT).
Conceptualising services – developing service concepts through AT-ONE
Christian Tollestrup. University of Aalborg
Parallel session 2a: Visualisation during the Service Design process
Communicating through Visualizations: Service Designers on Visualizing User Research
Fabian Segelström. University of Linköping
Visualtiles - Communication tools for (service) design
Chiara Diana, Elena Pacenti, Roberta Tassi. Domus Academy
Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
Thomas Wreiner, Ingrid Mårtensson, Olof Arnell, Natalia Gonzalez, Stefan Holmlid, Fabian Segelström. University of Linköping.
Parallel session 2b: Social Engagement and Co-Creation
Co-Designing Sustainable Solutions - Combining Service Design and Change Laboratory
Satu-Mari Korhonen and Juha Kronkvist. UIAH.
‘Love Lewisham’, improving stakeholder satisfaction in local government service: A case study of strategic public sector service innovation
Alison Prendiville. University of the Arts, London.
Clinicians as Service Designers? Reflections on current transformation in the UK health services
Valerie Carr, Daniela Sangiorgi, Monika Büscher, Rachel Cooper, Sabine Junginger. Lancaster University.
Informal service offer: Peddling
Dilek Akbulut, Gazi University