Service Design is emerging as a new design discipline in which design is used to create new value in the service sector. The AT-ONE project developed a process, methods and tools for service design.
To develop service-specific, design-based, innovation support for cross-functional teams during the first stages of the New Service Development process.
How may design contribute to service innovation in the service sector.
Design theory, Innovation theory
Action research, particpatory action research
- 1 phd
- Book and toolkit
- Academic articles
Jointly funded by AHO, Gjensidige, Telenor, DigLib, Norsk Tipping and the Norwegian Research Council
August 2007 - December 2010
Project site: www.service-innovation.org