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AT-ONE: Developing a method for service design

Context:
Service Design is emerging as a new design discipline in which design is used to create new value in the service sector. The AT-ONE project developed a process, methods and tools for service design.

Goals:
To develop service-specific, design-based, innovation support for cross-functional teams during the first stages of the New Service Development process.

Research issues:
How may design contribute to service innovation in the service sector.

Analytical frames:
Design theory, Innovation theory

Methods:
Action research, particpatory action research

Deliverables:
- 1 phd
- Book and toolkit
- Academic articles

Funding:
Jointly funded by AHO, Gjensidige, Telenor, DigLib, Norsk Tipping and the Norwegian Research Council

Duration:
August 2007 - December 2010

Project site: www.service-innovation.org


Publisert  2007