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Book launch and mini-workshop: The Experience-Centric Organization

A Design Works event
 
Welcome to AHO for the official launch of The Experience-Centric Organization, published by O’Reilly.
Simon Clatworthy, Ted Matthews and Claire Dennington will present the book and afterwards will run a mini-workshop to explore some practical aspects of its content.

About the book:
Align your thinking, your processes, and your organisation around experience: The Experience-Centric Organization is the next step in organisational development. Now that the customer experience has become the main competitive arena, organisations are beginning to place the customer experience at centre stage as part of their organisational transformation. This book describes how to make this transformation, the important stages along the way, and its end-point: The Experience-Centric Organization
Read more at experience-centric.com

The workshop has limited places available. If you want to take part in the workshop, please sign up here
Program
Doors open at 08.00 and you can grab a coffee and something to nibble on.

08.30 Session 1: Introduction of the book, presentation of key aspects, and any questions.
Presentations by Simon Clatworthy, Claire Dennington  and Ted Matthews

09.10 End of session 1. Short Break

09.20 Session 2: Start of mini-workshop for those who have signed up

11.00 Discussion and end
The book will be for sale at the AHO InfoTorg/Desk for the special price of 350,- (499,- regular)
252pages/2019/O'Reilly
See the list of all books/publications available at AHO here

 
Program:

Dato: 16 oktober, 2019
Tid: 08:30 - 11:00

Sted: AHO, A1 Grete Prytz Kittelsen auditorium
Adresse: Maridalsveien 29, 0175 Oslo

Kontakt: Ted Matthews