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Sammendrag

This thesis explores how public sec​tor organizations introduce new ways of working, such as co-design methods and mindsets, and examines the interactions between emerging co-designing cultures and dominant public sector cultures. This research contributes to the field of design, with a focus on culture change in public sector organizations.
 
Through s​ystems oriented design, two large capacity building programs were studied using participatory design approaches: Fifth Space in Canada and Experimenta in Chile. The experiences from these two cases were coupled with literature reviews and gigamapping, where theory and practice were connected iteratively leading to the development of the Ripppling model and the Ripppling ecosystem. 
 
These two frameworks highlight the importance of the physical, practice, and paradigm dimensions in intercultural relations, and support the analysis of the cases. The findings from this thesis are critical for designing lasting transformation in public organizations, by taking into account the complex, dynamic, multi-scaled, and multi-layered relationships that exist within and across cultural co-designing groups. 

Om kandidaten
Manuela Aguirre Ulloa (1988) is a Chilean designer, passionate about tackling complex social issues while bridging research, teaching, and real-world practice. She is currently Assistant Professor of service design at AHO and leads the systemic design efforts at Designit. Before starting this doctorate, she worked at Mayo Clinic Center for Innovation, epicenter for using design to transform healthcare experiences. She holds a Master of Industrial Design from AHO, completed in 2012 with the award winning project Designing for Dignity, recognized for pioneering the use of systems oriented design for multi-sectorial co-creation.

Veiledere
Birger Sevaldson, Institutt for Design, AHO
Andrew Morrison, Institutt for Design, AHO

Bedømmelseskomité

Per-Anders Hillgren, Professor, Malmö Universitet
Alex Ryan, Executive-in-Residence, Rotman School of Management, Toronto. 
Maja van der Velden, Førsteamanuensis, Institutt for Informatikk, UiO