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Service Design 1(SD)

Full course name in Norwegian Bokmål: 
Service Design 1(SD)
Course code: 
70 503
Level of study: 
Teaching semester: 
2015 Autumn
Language of instruction: 
Norwegian / English
Required prerequisite knowledge

Passed foundation level courses at AHO or relevant and equivalent education (bachelor)

Course content

Services and service design. Facilitating, co-design. Service design in a business context. Visualisation and communication.

Learning outcome


Ved gjennomført studium skal studenten; Be able to describe the difference between products and services and what it means to design a service. Use the AT-ONE method to facilitate workshops in projects. Visualise. Take a proactive role in a team to front service design thinking. Be able to describe how design can affect strategic thinking in a company. Be proffesional in collaboration with project partners and teams.

Ved gjennomført studium skal studenten; sette seg inn i en problemstilling, plan the work process and through cross diciplinary workcome up with concepts for an improved or new service. The student should be able to communicate ideas and concepts visually.

Generell kompetanse
Ved gjennomført studium skal studenten;
The students will form "service design consultancies" and work in teams as proffesionals with one or several business partners throughout the whole semester.

Working and learning activities

1. Introduction to services and service design. methods for facilitating workshops. Introduction to the AT-ONE process.
2. Projects with business partners, run workshops with partners.
3. Evidencing and prototyping of concepts for our partners.

Presence required
Not required
Obligatoriske arbeidskrav:
Presence required:Not required
Form of assessmentGroupingGrading scaleComment
Other assessment method, define in comment field-Pass / failSee Working and learning activities
Form of assessment:Other assessment method, define in comment field
Grading scale:Pass / fail
Comment:See Working and learning activities
Workload activity
Forventet arbeidsinnsats:
Workload activity:Lectures