Students who have taken Service Design 1 will be preferred, but this is not a requirement for this course.
Recommended previous knowledge:
Service Design 2 has a research by design focus. This course builds upon Service Design 1 but goes deeper and broader.
It will use the methods that the students have already learned and will allow them to gain more experience by using these methods in the framework of Design Research. In addition, it will give the opportunity to learn new approaches and areas for Service Design and to begin finding an own focus within the field. The semester will be closely linked to the research that AHO is doing together with the Centre for Service Innovation (CSI), and the Centre for Connected Care (C3).
The course is run differently from service design 1. In service design 2 students will be working more independently and in close collaboration with the researchers that are part of C3 and CSI.
The main learning activities will be based upon Ph.D. projects in collaboration with external partners, where the students will be part of the research team. The course also integrates studio work (group and individual), tutoring and reflective sessions in the classroom, workshops, structured presentations, and discussions with the course participants.
C3 module spring 2018, January 15th – March 23rd: The C3 module is about public service design. It will be targeted towards design for care in collaboration with Akershus University Hospital (Ahus).
CSI module spring 2018, April 4th – May 25th: The CSI module explores how to design more meaningful service experiences through the view of service design as a cultural intermediary. The Trendslation method for translating cultural phenomena into brand relevant and innovative service offerings will be tested and further developed together with the students, through a qualitative and explorative approach. The CSI module is linked to selected industry/CSI partners
Mandatory coursework | Courseworks required | Presence required | Comment |
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Presence required | Required | This is an intensive course and it demands consistent and hard work from the participants. Students are required to attend at least 80% of the main course events described in the detailed calendar for each project to pass the course. The course leader will take assistance 15 minutes after the beginning of each session and will inform the students when they are close to failing the course due to attendance. |
Form of assessment | Grouping | Grading scale | Comment |
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Portfolio assessment (Vurderingsmappe) | - | - | Being a practice-driven course, the student’s progression through the both projects will be presented by means of: • Group and individual mid-term deliverables • Workshops • Evidencing material In each module students will have group and individual deliverables that will receive qualitative assessment to identify their strengths and weaknesses. The course will involve the participation in one or more modules related to CSI, C3 and/or DOT projects and the research connected to these. At the beginning of each module, the structure, contents and examination form will be detailed. Each project will have a final presentation and report that will be assessed in pass/fail by an external sensor and the course leader. The details for each project regarding particular deliverables and the evaluation criteria will be described in the brief for each project at the beginning of the module. The students need to pass both modules to pass the course. For those students that fail one of two modules, a portfolio assessment of the whole coursework (this comprises all group and individual mid-term deliverables presented by the student during the semester, additionally to the final presentation), will be carried out by the course leader, the module responsible and a second Service Design lecturer from the Institute at the end of the semester to finally decide if the student has reached the course learning outcomes. |
Workload activity | Comment |
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Curriculum | Since this is research-based there will be some reading. Don't worry, it's not that bad |
Lectures | There will be specific lectures from designers, researchers, and external guests |
Group work | Students will work individually or in groups with relevant research questions |
Planning assignment | Students will run workshops with companies, researchers, and colleagues, depending upon the module |
Individual problem solving | Students will be designing as part of research projects, together with external partners |