Passed foundation level (BA-level) courses at AHO or equivalent, 180 ECTS.
Recommended previous knowledge:
This semester allows Masters level students to develop and practice the key competences of service design within projects together with professional partners and in real service design settings. It aims to reflect on the methodologies related to service design in a real context, where projects are intended to be desirable and viable.
The course has two main sections, both developed by means of projects. The short project is intended to be an applied introduction to the concepts, methods, and resources used for the design of services; the second one is a broader project for a partner (a private company or a public organization), where the students will work as professional Service Design consultants.
The course’s orientation is essentially practical, it builds on the idea that the best way to develop skills is by means of projects and practical experiences, and by exposing the students to different experiences and feedback from multiple observers.
KNOWLEDGE
SKILLS
GENERAL COMPETENCE
The main teaching will be based on tutoring sessions at the studio, Innovation workshops, structured presentations and discussions within the course participants.
The course also integrates lectures, studio work (groups and individual), and project(s) in collaboration with external partners where the students will form and work as design consultancies.
The course has two main sections, both developed by means of projects:
Being a practice-driven course, the student’s progression through both projects will be presented by means of:
Details regarding the calendar, main events, deliverables, and evaluation criteria will be described and detailed in the briefing for each project at the beginning of each section.
This is service design doing: Applying service design thinking in the real world’ by Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J.
This is Service Design Methods: A Companion to this is Service Design Doing. by Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J.
An Introduction to Service Design: Designing the Invisible. Laura Penin.
Papers and other literature will be distributed as appropriate.
Form of assessment | Grouping | Grading scale | Comment |
---|---|---|---|
Portfolio assessment (Vurderingsmappe) | - | Pass / fail | Being a practice-driven course, the student’s progression through the course will be assessed by means of: • Evidencing material • Group and individual mid-term deliverables • Presentations • Project reports The course has 2 modules. Each module will consist of a main project with group and individual deliverables that will receive qualitative assessment to identify strengths and weaknesses. The project will have a final presentation, that will be assessed in pass or fail by an external sensor and the course leader. The details for each project regarding deliverables and evaluation criteria will be described in the brief for each project at the beginning of each module. The students need to pass both modules to pass the course. For those students that fail one of two modules, a portfolio assessment of the whole coursework (this comprises all group and individual deliverables presented by the student during the semester, additionally to the final presentation), will be carried out by the course leader and a second Service Design lecturer from the Institute at the end of the semester to finally decide if the student has reached the desired learning outcomes presented in this document. |
Workload activity | Comment |
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Attendance | Being a practice-driven course, the student’s progression through the course will be assessed by means of: • Evidencing material • Group and individual mid-term deliverables • Presentations • Project reports The course has 2 modules. Each module will consist of a main project with group and individual deliverables that will receive qualitative assessment to identify strengths and weaknesses. The project will have a final presentation, that will be assessed in pass or fail by an external sensor and the course leader. The details for each project regarding deliverables and evaluation criteria will be described in the brief for each project at the beginning of each module. The students need to pass both modules to pass the course. For those students that fail one of two modules, a portfolio assessment of the whole coursework (this comprises all group and individual deliverables presented by the student during the semester, additionally to the final presentation), will be carried out by the course leader and a second Service Design lecturer from the Institute at the end of the semester to finally decide if the student has reached the desired learning outcomes presented in this document. |