The solution, of course, is obvious: close the cracks. After extensive observational research, it became clear that larger issues exist underneath the small, forgotten tasks. The staff often feel their jobs and responsibilities are constantly being changed, mostly by people who are too high up to see what the work really looks like. Shadowing the staff members revealed the nuances of working in a nursing home in a different way than had been shown before. This new information is now available through this interactive resource.