The course will give an introduction to design for the public sector and the role, mandate and network of Norway's most important actors.
The course structure:
Lectures, cases and discussions with a broad variety of case owners from the public sector, and designers and others working within the public sector.
Individual tasks + reading between lectures
The course will cover themes such as:
Introduction to Public Administration (PA), New Public Management (NPM) and New Public Governance (NPG): Introduction to concepts and basic understanding of public administration and services. How are public services organized, delivered and funded? How do new services arise? How does the dominant governance paradigm (PA, NPM, NPG) affect the design and delivery of public services?
User orientation: What does this mean for government agencies? Who is the user?
What regulations does the government impose on management in terms of user orientation? Managing ethics and privacy in public innovation projects - including sensitive personal data and regulations in the healthcare sector.
User opinion: What do we know about users/citizens? How to develop and disseminate knowledge about users and public service interactions? What records exist for user data?
Instrument and public procurement: What actors are relevant (Innovation Norway, Difi, DogA, Research Council), how do they work together, what rules apply to public procurement in innovation, what promotes and inhibits this innovation and what role design can take.
Innovation in municipalities: Introduction to the Samveis methodology. Introduction to the evaluation of impact, and value creation and the intersection between this and service design.
Innovation management: Examples of the culture and traditions. An introduction to “Stimuleringsordningen” and the projects involved in this government funded service innovation initiative for the public sector in Norway.
Innovation in government: How design is used in the public sector internationally through, for example, labs (La27e Region in France, MindLab in Denmark, Policy Lab in the UK, Laboratorio de Gobierno in Chile, Grounded Space in Canada) to compare "the Scandinavian way" with other countries.
Digitization as a driver for innovation in the public sector, e.g. welfare technology.