Information service

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The Information Department is responsible for the content and editing of aho.no.

The website shall be visually attractive and stand out in the sector in terms of its use of design and images. It should mirror AHO's identity and quality, and present the school's field and study programmes in an understandable manner. The website shall be user-friendly and easy to navigate.

The website’s main target group is potential students, and it should work as an important recruitment tool. Other target groups include academia, current students and staff and others with an interest in the school's field.

In order to adapt the content to the user, the communication to the external and internal target groups has been divided.

The webmaster retains the right to edit content before publication and to, without notification, remove pages that are incorrect, outdated or do not meet the criteria for publication.

 Requirements for material to be published/edited at aho.no

• Requests for publication on the website shall be made in writing
• Information to be published shall be sent to webmaster@aho.no in a clearly presented manner at least one week before the desired date of publication. The desired location on the website and the content must be clear so that there is no room for misinterpretation.
• For editing of existing content, send a link to the page that must be updated with the new content attached.
• Text should be delivered directly in an email or in an attached Word document so that it corresponds with the formatting on the website. Excel spreadsheets, PDFs or other formats will be returned.
• Image files must be sent as jpg or png.
• The content must be connected to AHO’s study programmes, research and dissemination.
• The content must be of interest to the website’s defined target groups.
• Content owners:
  • The programme director / head of institute are, in cooperation with the head of academic services, responsible for the pages of the respective study programmes.
  • The head of the library is responsible for the library's page.
  • The content of aho.no's subpages is owned by the school’s *study programmes and the administrative departments. The heads of departments are responsible.
  • The Information Department is responsible for pages with editorial content, such as news items.
• The delivered content must be quality assured and handled correctly by the organisation.
• The website shall not be used as an archive. The owner of the content shall ensure that the information and original content is correctly archived and saved.
• The owner of the content is responsible for regularly checking for outdated documents and changes and for notifying the webmaster.
• If content is to be published in both Norwegian and English, the material must be submitted in both languages. The webmaster does not have the capacity to translate texts.
• The webmaster decides who can be assigned responsibility for editing the individual pages.
• The Information Department is responsible for meeting the Language Council of Norway’s requirement that at least 25% of the website shall be in Norwegian Nynorsk. The department responsible shall ensure that all forms under the ‘For AHO staff’ and ‘For AHO Students’ pages are available in both language forms.

 Content for the pages ‘For AHO staff’ and ‘For AHO students’

The administrative departments are responsible for content pertaining to their area of responsibility and for archiving the documents. The website shall not be used as an archive, and the most recent version of the document shall be saved by the department responsible.

The content shall be provided in accordance with a template. Metadata, including the date of the most recent update, the department responsible and who has approved the content, must be filled in before publication.

Content shall be proof-read before being sent to the Information Department.

The departments shall organise translation into English as required.

Forms shall be available in Norwegian Bokmål and Norwegian Nynorsk. The responsible department shall ensure this.

• Help with finding employees or locations in the building
• Welcomes visitors/notifies of arrivals
• Processes mail
• Forwards messages
• Issues guest parking permits and parking permit stickers to permanent staff and students
• Service functions, such as selling books and accepting payments at events
• Postal rounds, security rounds, *delivery rounds, package reception
• Daily programme at the school, including information about meetings and events
• Overview of presence/absence registration, contact information/general availability
• Standby measures. Infotorget shall be notified immediately in the event of accidents or other incidents
• Room booking
• Preparing door signs / business cards
• Sends out information material, e.g. brochures, application forms etc.
• Course/conference requests – booking
• PC – user support
• Books taxis
• Organises and makes necessary arrangements for diploma ceremonies
• Stamps posters for the notice board/updates the board

For students

• Certifying copies
• Help with finding one's way around the building, contact information for staff, location of rooms
• Sales/loans/distribution of office supplies – bindings, books, plotter paper, pencils, card holders etc. Mac adapters, cards for group rooms etc.
• Distribution of various forms: timesheets, minor expenses, diploma examiners etc.
• Scanning, copying, printing, binding
• Lost and found
• Room booking
  Questions about studies and services related to that must be directed to the Infocentre on the 3rd floor.