Diplomprosjekt
Interaksjonsdesign
Vår 2021
Institutt for design
An exploration of means to unify and improve the user experience for all users of Norwegian digital health care services - including for people with cognitive impairments.
From our collection of lived experiences we created a collective experience journey that highlights some of the pain points that many patients and next of kin depict: The drop from hospital to home, being lost in a jungle of services, having to cross murky waters and climbing a rocky hill of recovery.
We propose the initiation of a standardisation research project that aims to develop a national framework for UX design for health: A collection of strategies, principles and resources to improve the design processes and digital touchpoints of various digital healthcare services. Our aim is to make a case-driven system that will always stay in a push-and-pull dynamic between different users and uses.
The pilot project is aimed at one institution, Sunnaas Sykehus, as the contextual stage for piloting the standardisation project, and as a suitable starting point for understanding how to best accommodate cognitive and physical impairments. By targeting accessibility as a fi rst step towards standardising UX design processes and end products, we believe the research project will quickly deliver value and impact for many different kinds of health care users.
Ameesha Timbadia / ameeshajt@gmail.com / www.ameesha.work
Hanna Nordland / hana.nordland@gmail.com / www.hannanordland.com
From our collection of lived experiences we created a collective experience journey that highlights some of the pain points that many patients and next of kin depict: The drop from hospital to home, being lost in a jungle of services, having to cross murky waters and climbing a rocky hill of recovery.
We propose the initiation of a standardisation research project that aims to develop a national framework for UX design for health: A collection of strategies, principles and resources to improve the design processes and digital touchpoints of various digital healthcare services. Our aim is to make a case-driven system that will always stay in a push-and-pull dynamic between different users and uses.
The pilot project is aimed at one institution, Sunnaas Sykehus, as the contextual stage for piloting the standardisation project, and as a suitable starting point for understanding how to best accommodate cognitive and physical impairments. By targeting accessibility as a fi rst step towards standardising UX design processes and end products, we believe the research project will quickly deliver value and impact for many different kinds of health care users.
Ameesha Timbadia / ameeshajt@gmail.com / www.ameesha.work
Hanna Nordland / hana.nordland@gmail.com / www.hannanordland.com
