Diplomprosjekt
Interaksjonsdesign
Vår 2022
Institutt for design
The Norwegian Government’s goal is an efficient public sector that provides good services for its citizens. However, in the near future, Norway will face challenges that threaten the sustainability of today’s welfare society. Less economic room for manoeuvre, an aging population and environmental changes will require new ways of working.
One of the soulutions to these challenges is very likely to be further digitalization of public services and the Norwegian Government is interested in taking advantage of the promising capabilities of Artificial Intelligence.
However, many may face new challenges when the services are digitalized, and demanding life circumstances often makes digital self service solutions difficult to complete.
This diploma explores how Artificial Intelligence technologies can be used as a design material to enhance the user experience of digital services in the Norwegian public sector and to build citizencentric services that enables more people to effectively communicate with public services online.
Helpful AI approaches this challenge by working to translate AI’s technological capabilities into design opportunities, and then use them in an opportunity driven and citizen focused design process. This approach differs from most of the ongoing efforts involving AI in the Norwegian public sector, which are mostly both internal- and problem focused. This brings value in increased diversity and possibly new ways of talking about AI in public services.
The result is not a finished solution for applied AI in the public sector, but four recommended opportunity areas and four corresponding helpful AI-concepts: «The Controller», «The Advisor», «The Third Party» and «The Translator».
Christoffer Nydahl / nydahl@outlook.com / www.chny.no
However, many may face new challenges when the services are digitalized, and demanding life circumstances often makes digital self service solutions difficult to complete.
This diploma explores how Artificial Intelligence technologies can be used as a design material to enhance the user experience of digital services in the Norwegian public sector and to build citizencentric services that enables more people to effectively communicate with public services online.
Helpful AI approaches this challenge by working to translate AI’s technological capabilities into design opportunities, and then use them in an opportunity driven and citizen focused design process. This approach differs from most of the ongoing efforts involving AI in the Norwegian public sector, which are mostly both internal- and problem focused. This brings value in increased diversity and possibly new ways of talking about AI in public services.
The result is not a finished solution for applied AI in the public sector, but four recommended opportunity areas and four corresponding helpful AI-concepts: «The Controller», «The Advisor», «The Third Party» and «The Translator».
Christoffer Nydahl / nydahl@outlook.com / www.chny.no
